India's AI services revenue touches $12 billion as adoption moves beyond pilots: Nasscom

India's technology services industry is already generating an estimated $10-12 billion in revenue from artificial intelligence (AI) services, with nearly a quarter of companies moving AI projects from experimentation to production, according to industry body Nasscom, PTI reported.Speaking at the Nasscom US CEO Forum in New York, industry leaders said AI is creating fresh growth opportunities for technology services rather than replacing traditional IT work."While AI will bring productivity gains and compress parts of standardised, repeatable work, it will also expand demand for technology orchestration, data readiness, application modernisation, AI governance, cybersecurity, agent management and industry-specific solutions." it said. "Nearly 25 per cent of technology services companies have moved AI experiments into production. The industry is generating an estimated $10 to 12 billion in AI services revenue, with more than 2 million professionals skilled in AI and 1,00,000 to 2,00,000 trained in advanced AI capabilities. Around 85 per cent of technology service providers now have agentic AI platforms," Nasscom said.According to PTI, the industry body expects Agentic AI to unlock an additional $300-400 billion addressable market for technology services by 2030 across areas such as legacy modernisation, AI operations, cybersecurity and governance.The forum, held at the Consulate General of India in New York, was attended by Governor Matt Meyer, Secretary Charuni Patibanda-Sanchez and CEOs of Indian technology companies operating in the US.Nasscom President Rajesh Nambiar said enterprises will increasingly require specialised partners as AI deployments move into production."Enterprises will have to bring together models, applications, data platforms, cloud environments, cybersecurity controls, regulatory requirements and industry systems into a reliable operating model. The value of IT services will increasingly lie in making these systems work together securely, efficiently and at scale," Nambiar said.According to PTI, Nasscom also sees a shift in the industry's growth model, with future expansion relying less on headcount and more on platforms, proprietary assets, domain expertise and outcome-based delivery.Business process services are expected to evolve from routine transaction processing to intelligence-led operations, with human roles increasingly focused on supervision, analytics, exception handling and decision support."The next phase of AI is not about experimentation alone. Enterprises now need to convert AI capability into production value. That requires data readiness, workflow redesign, secure deployment, governance and change management. These are areas where Indian technology services companies have deep experience and a strong opportunity to lead,” said Cognizant CEO and Chair of the Nasscom US CEO Forum Ravi Kumar S.