AI in fintech is getting practical. You could hear it in the room.
A good evening in New York at Money20/20’s Summer Happy Hour, surrounded by sharp people from across the financial services ecosystem.
The AI conversation has become less hype and more operating questions:
-How can fintech teams use AI without losing trust, context, or compliance?
-Where does automation actually improve the customer experience?
-How can companies create safer, lower-effort, and more comprehensive experiences?
-Which customer moments become expensive because they are slow, repetitive, or poorly routed?
-What still needs a human layer?
The companies making the most meaningful progress are orchestrating customer pain points, workflow design, data, and AI implementation in ways that benefit both the business and the customer.
Good conversations with people from Morgan Stanley, American Express, Callers.ai, Chargeflow, TransUnion, and others across the ecosystem.
Looking forward to continuing them.