Pankaj Dhanuka, Co-founder and CEO, states, “Bengaluru is the heart of India’s technology and innovation landscape. This facility focuses on supporting our client in the telecom, fintech, and ecommerce space with scalable, high-quality CX in a modern, employee-focused environment.”
Deeper integration of AI-powered solutions from Omind, Fusion CX’s innovation arm, distinguishes this center. Kishore Saraogi, Co-founder and COO, highlights, “Bengaluru will also serve as a hub for our Omind innovation labs, driving AI automation, real-time analytics, and intelligent CX. Here, human expertise and AI come together to deliver smarter, faster, and more impactful solutions.”
Technologies like Mindvoice, MindSpeech - Centro de Desenvolvimento, Arya, and AI QMS power the facility’s operations—enabling natural human-like AI conversations, real-time voice harmonization, intelligent call center assistance, and fully automated quality management respectively. These tools do not replace human agents but augment their capabilities, ensuring faster resolutions, enhanced compliance, and improved customer satisfaction.
From an industry perspective, AI adoption is accelerating in CX with mature adopters seeing 17% higher satisfaction scores and voice AI becoming a top priority for consumers. Bengaluru’s position as a global innovation hub, supported by a robust talent pool and startup ecosystem, enables Fusion CX to stay at the forefront of these trends while delivering premium services in telecom, fintech, and ecommerce.
Fusion CX’s Bengaluru delivery center symbolizes a broader shift toward AI-augmented customer experience — blending technology with human-centric design for scalable and sustainable growth. This facility cements Fusion CX’s role as a trusted partner driving next-generation CX powered by innovation.
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