“Rachel was a fantastic manager - transparent, kind, and thoughtful. She listened, gave appropriate feedback and guidance when pertinent, and was a very effective communicator. Personally, she encouraged me to grow in my role and was open to feedback herself. She took on a big challenge in taking over an already established CS team in an industry she was not intimately familiar with. She made the CSM team her own and allowed our organization to focus more heavily on our clients and how to best take care of them within our industry. Rachel's skillset would lend itself well to any team.”
About
I’m an Enterprise Customer Success leader and individual contributor with over 10 years…
Activity
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Vitally helps Customer Success teams turn insights into revenue.
Vitally helps Customer Success teams turn insights into revenue.
Liked by Rachel Martin
Experience & Education
Languages
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Romanian
Limited working proficiency
Organizations
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Toastmasters International
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Recommendations received
4 people have recommended Rachel
Join now to viewMore activity by Rachel
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I am deeply honored to be named to Fortune Magazine’s Most Powerful Women list alongside so many extraordinary leaders. No one reaches milestones…
I am deeply honored to be named to Fortune Magazine’s Most Powerful Women list alongside so many extraordinary leaders. No one reaches milestones…
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It was a privilege to speak at the recent CS Summit in NYC, and I want to extend a huge thank you to the Customer Success Collective for the…
It was a privilege to speak at the recent CS Summit in NYC, and I want to extend a huge thank you to the Customer Success Collective for the…
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Hot take from a recent conversation 👇 I spoke with a candidate who doesn’t have a LinkedIn profile. No headline. No endorsements. And yet… they…
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Customer Success only exists because something is broken. Honestly, most founders wish it didn’t exist. Not because they don’t care about customers……
Customer Success only exists because something is broken. Honestly, most founders wish it didn’t exist. Not because they don’t care about customers……
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Coming off an exciting Gong RKO in Cancun, I’m excited to share that my role at Gong is evolving from Lead Customer Success Manager to Lead Revenue…
Coming off an exciting Gong RKO in Cancun, I’m excited to share that my role at Gong is evolving from Lead Customer Success Manager to Lead Revenue…
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Our next Customer Success Meetup in San Francisco is coming up soon! 📅 March 3 at 5:30 PM 📍 Intercom Office, 55 2nd Street, 4th Floor, San…
Our next Customer Success Meetup in San Francisco is coming up soon! 📅 March 3 at 5:30 PM 📍 Intercom Office, 55 2nd Street, 4th Floor, San…
Liked by Rachel Martin
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