John Carroll University

Academic and Career Success Advisor

John Carroll University University Heights, OH
John Carroll University

Academic and Career Success Advisor

John Carroll University University Heights, OH
3 weeks ago 44 applicants

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Required Qualifications

  • Bachelor’s degree.
  • 1 year of professional work experience.
  • Strong customer service orientation.
  • Demonstrated ability to communicate effectively with students, colleagues, faculty and administrators, both one-on-one and in group presentations.
  • Proficiency in MS Word and Excel; Familiarity with Student Information Systems, Learning Management Systems, and CRM systems like Slate, and possibly Canvas. Familiarity with Google G-suite.
  • Excellent organizational, interpersonal, collaborative, written and verbal communication skills.
  • Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.

Preferred Qualifications

  • Master’s degree in a related field.
  • Prior academic advising, career advising/coaching, or student services experience.
  • Experience with Ellucian’s Banner product and Slate.

Duties And Responsibilities

  • Assist students with course scheduling, planning, prerequisites, academic requirements and class sequencing.
  • Remain current on changes in academic majors, minors, co-curricular programs, internship opportunities as well as all relevant university policies related to academic standing, registration, FERPA and satisfactory progress.
  • Guide students through early assessments of values, skills, and interests to inform decision making.
  • Collaborate with the other Academic and Career Success Advisors, Career Services, Financial Aid Office, Registrar’s Office, Enrollment Services, Residence Life, and Business Office and other student support offices to help resolve issues and/or remove barriers to academic success.
  • Teach multiple sections of Introduction to Onward course (AS 1100).
  • Provide guidance regarding major/minor selection and appropriate co-curricular programs using an integrated academic and career lens.
  • Help students identify and join at least one career interest community before transitioning to a faculty major advisor and career specialist.
  • Collaborate with Onward Team members through shared documentation, referrals, and coordinated support.
  • Support faculty academic advising efforts and work directly with students to aid in their retention and progression to graduation.
  • Develop and deliver programming focused on transition to college life, academic and career success, change of major/minor, study abroad, substitution/waivers, university withdrawals and scheduling questions.
  • Evaluate degree works templates, degree audits, 4-year academic plans, and transfer work with students, as necessary.
  • Identify potential at-risk students and monitor progress (based in part on early alerts, mid-term grades, and end-of-semester grades).
  • Evaluate risk factors/trends and develop outreach strategies and referrals for at-risk students.
  • Collaborate with the Director of Academic Advising on academic standing decisions and updates on at-risk students.
  • Serve as point person for all students with medical or personal emergencies; provide follow up with students, parents, and faculty as needed.
  • Provide programming for special populations (commuter, transfer, first-gen, readmits, Living/Learning Communities, international or exchange students, etc.) as assigned.
  • Inform the Director of Academic Advising, Assistant Vice President for Student Success, of key findings and trends, recommendations, and any other pertinent issues as related to the advising of students.
  • Participate in New Student Orientation and Transfer Student Orientation activities and registration.
  • Conduct personalized visits and meetings with prospective students and families.
  • Other duties as assigned.

  • Seniority level

    Entry level

  • Employment type

    Volunteer

  • Job function

    Education and Training

  • Industries

    Higher Education

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