The Admissions Representative (AR) is responsible for responding to all prospective student inquiries received by the college, including telephone, direct mail, and internet leads. This role requires the ability to professionally and confidently manage high-volume calls while building meaningful relationships with prospective students in a conversational, consultative manner.
In addition to handling inbound inquiries, the AR is responsible for generating personally developed leads through current students, referrals, and outside resources. A successful Admissions Representative can meet performance goals, multitask effectively, prioritize responsibilities, and communicate clearly both verbally and in writing. A critical component of this role is identifying and enrolling qualified students who are likely to successfully complete their programs.
We are seeking motivated, driven individuals who want to excel in an organization that has a life-changing impact on its students. This is a full-time, non-exempt position reporting to the Director of Admissions, Campus President, or Operations Manager.
Duties And Responsibilities
The Admissions Representative’s responsibilities include, but are not limited to:
Adhering strictly to accrediting agency and U.S. Department of Education guidelines for proprietary school admissions
Following all policies and procedures outlined in the Admissions Manual and established by the campus and/or company
Upholding the Admissions Code of Conduct
Participating in all required campus orientations
Managing a high volume of inbound and outbound calls in a fast-paced environment
Building rapport with prospective students to identify educational and career opportunities
Using established phone scripts for inbound and outbound calls
Scheduling admissions interview appointments
Conducting admissions interviews by phone, in person, or via video
Enrolling qualified applicants
Conducting scheduled follow-up with both enrolled and non-enrolled prospects
Entering all tasks and notes into CampusVue daily
Tracking incomplete enrollment files to ensure deadlines are met
Monitoring and responding to email communications
Posting all appointments to the Outlook calendar
Attending all Admissions and staff meetings
Meeting required daily quotas for calls, appointments, and personally generated leads
Maintaining a clean and professional work environment
Dressing professionally in accordance with the Employee Manual
Performing other duties as assigned
Qualifications and Skills
Bachelor’s degree preferred
Minimum of 2 years’ experience in a sales or service-related environment
Ability to work effectively in a fast-paced, indoor sales center environment
Strong ability to work under pressure and respond with urgency to business and customer needs
Proven multitasking and prioritization skills
Excellent written and verbal communication skills
Working knowledge of remote communication tools and technologies
Proficiency in Microsoft Word, Excel, database software, and internet applications
Must be punctual, responsible, ethical, and a strong team player
Charter College is a private, independent institution of higher education offering a unique, career-focused approach to continuing education. We combine the best elements of liberal arts, vocational, and university-style education to meet the evolving needs of today’s workforce.
Our programs focus on high-demand fields such as healthcare, business, legal studies, criminal justice, information technology, and select skilled trades. We are committed to providing students with relevant, cutting-edge education that prepares them for long-term career success.
Charter College is an Equal Opportunity Employer and is committed to fostering diversity and inclusion.
Additional Requirements
Education: High school diploma or equivalent (required)
Experience:
Inside Sales: 2 years (required)
Outbound Sales Calling: 2 years (required)
Work Location: In-person
Seniority level
Entry level
Employment type
Full-time
Job function
Education and Training
Industries
Higher Education
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