Call Center Customer Service Professional (Monday-Friday, No Weekends) Remote

Home Health Focus AI's mission is to help home healthcare professionals find meaningful opportunities that prioritize patient care. We are not a staffing firm or agency. Home Health Focus AI does not hire for these roles—we identify and verify them from care providers directly.

Please note: You must complete the pre-employment assessment after submission of the online application for your resume to be considered. The assessment must be completed on a computer, not a phone or tablet.

Customer Care Overview

We are currently searching for career minded, customer service professionals, ideally with experience in Insurance and Benefits, to join our dynamic team at USAble Life! This is not your typical call center. We are taking calls from customers who may be going through a challenging time and we need to be at our best, including you! The ideal candidates will have experience working in a high volume call center solving complex customer concerns with grace and empathy. Our Customer Care Representatives understand the importance of excellence in service, responding efficiently and appropriately to customer concerns, and maintaining high customer satisfaction. Being able to deliver on our promise of making a meaningful difference in our customers lives demands excellence in word and action and our Customer Care Team delivers that everyday!

If you are not someone who demonstrates career stability, this may not be the right fit. We value our employees and customers. We need people who show up daily and deliver on our promise. There is no exception to this because our business demands it. If you enjoy making a meaningful difference in the lives of others, are an adept problem solver with outstanding people & communication skills, and want a chance to provide peace of mind when our customers need it most, this role may be the perfect fit for you.

Hours: Candidates must be able to work varying shifts of 8:00 a.m. to 4:30 p.m. CST or 8:30 a.m. to 5:00 p.m. CST

Joint Commitment: If you bring consistency, accountability, reliability, and professionalism to your work, we'd love to have you on our team. In return, you'll join a culture that truly values and recognizes these strengths and rewards you with opportunities to learn, grow, and advance.

Pay Transparency: The starting base salary range for a Customer Service Associate is $40,000 to $45,000. Actual salaries will vary by geographic location and are based on factors such as candidate's qualifications, experience, skills, competencies, and company equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

What We Offer You

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution in 31 days or less
• Great hours: Monday - Friday, No Weekends or Holidays
• 401(k) with up to a 6% match that is fully vested from day one
• 18 Days of PTO (prorated in 2026) plus 11 paid holidays
• Yearly performance bonus potential of $2,700
• Remote opportunity with company-provided equipment
• Paid 6 week training
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Wellness Program
• Employee Resource Groups
• This is a remote position.
  
  

What We Do

• Committed to delivering the best insurance products for our customers
• Invested in the success of our team members
• Engaged as a diverse group of individuals working together to go the extra mile
• Recognized as multi-year Best Places to Work in Arkansas, Florida, and Hawaii
  
  

What You'll Do

• Demonstrate in both word and action a high quality of care, service, and accountability
• Answer a high volume of calls related to complex and sensitive insurance benefits and claims issues
• Communicate professionally and empathetically to make it easy for members and employers to understand and access their Life, Disability and Essential Care and Recovery insurance
• Exhibit our commitment to providing peace of mind
• Ensure we remain the preferred choice for employers, insurance agents, benefits administrators , and brokers in our distribution network
  
  

Essential Duties

• Demonstrates proficiency in our products and services
• Provide exceptional service by listening, understanding, and demonstrating empathy for the caller's needs and situation
• Review and proficiently explain coverage provisions, claims statuses, and claims decisions
• Navigate multiple computer systems as sources of customer information to answer inquiries, troubleshoot claims, and investigate payment discrepancies
• Demonstrate proficiency in our products and services
• Respond to questions #HomeHealthFocusAI