Desktop Tech Support / IT Support

Please Note: This will be an 11-week contract with the possibility of extensions.

ABOUT THE ROLE

• Our client is seeking a TDR Field Technician for an 11-week contract based in Columbus, OH. As a TDR Field Technician, you will work on-site as part of a field support team to upgrade IT infrastructure in preparation for an Epic system Go-Live. You will play a key role in PC and printer refreshes, environment device mapping, running Epic application test scripts, and providing hands-on support to clinical, business, and IT staff.
• This position requires strong technical skills, outstanding customer service, and the ability to travel to multiple healthcare facilities.
• You will report to Medasource Team Lead and client leadership throughout the project. Flexibility to work overtime and weekends is necessary, with a standard schedule of Monday to Friday, 8 am to 5 pm, totaling 45 hours per week.
• Reliable transportation is required, and mileage expenses will be reimbursed.

WHAT YOU'LL DO

• Provide excellent on-site customer service and IT support to end-users in fast-paced healthcare environments
• Perform PC and printer refreshes, including setup, relocation, and deployment of new IT equipment
• Conduct environment device mapping and run Epic application test scripts to ensure correct application installation
• Troubleshoot and resolve ad-hoc IT support issues for clinical, business, and IT staff
• Work closely with project management, Epic application teams, and client leadership to understand and fulfill field service support needs
• Maintain flexibility to work overtime and weekend hours as required by project demands

WHAT YOU BRING

• 4+ years of IT desktop support or field technician experience
• Outstanding customer service skills in a fast-paced healthcare environment
• Experience with PC setup, relocation, refreshes, and all facets of desktop deployment
• Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)
• Reliable transportation and ability to travel to multiple healthcare facilities (mileage expenses reimbursed)
• Flexibility to work overtime and weekend hours as needed
• Prior Epic/EMR or healthcare experience preferred