Director Billing Service, Call Center & Patient Research - Digitech - Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary

The Director of Billing Services (Patient Research & Call Center) is a senior leader responsible for the strategic direction, performance, and operational excellence of Digitech’s end-to-end billing and revenue cycle services. This role oversees multiple functional areas, including Patient Research and Call Center.

The Director ensures the delivery of accurate, compliant, and efficient billing operations that maximize reimbursement, minimize revenue leakage, and support client satisfaction. This role partners closely with executive leadership to align billing operations with organizational goals, technology initiatives, and regulatory requirements while driving continuous improvement across the EMS revenue lifecycle.

Essential Duties And Responsibilities

• Lead multiple layers of leadership (Managers & Supervisors) across Patient Research and Call Center teams
• Establish long-term operational goals focused on scalability, efficiency, compliance, and client outcomes
• Partner with executive leadership to align billing operations with company growth, technology, and service delivery strategies
• Oversee daily billing operations across the full revenue cycle, from patient research through collections
• Ensure high performance across all functions, including productivity, accuracy, turnaround times, and reimbursement rates
• Drive standardization and optimization of workflows to improve efficiency and reduce operational risk
• Ensure timely and accurate claim submission, follow-up, and resolution across all payer types
• Own key financial and operational metrics, including AR aging, denial rates, clean claim rates, and cash collections
• Implement data-driven strategies to reduce denials, accelerate reimbursement, and improve overall revenue integrity
• Monitor and report on performance trends, identifying risks and opportunities for improvement
• Establish accountability frameworks and performance expectations across all levels of the organization
• Ensure all billing practices comply with federal, state, and payer regulations, including HIPAA and EMS billing guidelines
• Partner with Compliance and QA teams to maintain audit readiness and mitigate regulatory risk
• Oversee internal controls, audit processes, and quality standards across all billing functions
• Build, develop, and retain high-performing leadership teams across billing operations
• Foster a culture of accountability, continuous improvement, and employee engagement
• Oversee workforce planning, organizational design, and succession planning for Billing Services
• Ensure effective onboarding, training, and professional development programs across teams
• Partner with Technology, Product, and IT teams to enhance billing systems, automation, and reporting capabilities
• Collaborate with Client Services and Operations to ensure alignment between billing performance and client expectations
• Work closely with Coding, QA, and Patient Research leadership to address upstream process gaps and improve claim readiness
• Serve as an executive point of contact for key clients regarding billing performance and service delivery
• Present performance insights, reporting, and strategic initiatives to internal and external stakeholders
• Ensure client satisfaction through consistent service excellence and measurable outcomes
• Additional job duties as assigned
  
  

Skills/Experience Required

• Education: Bachelor’s degree in Healthcare Administration, Business, Finance, or related field strongly preferred; advanced degree preferred
• 8+ years of progressive leadership experience in revenue cycle management, healthcare billing, or EMS billing operations preferred
• 5+ years of senior leadership experience managing large, multi-functional teams preferred
• Deep expertise across the full revenue cycle, including patient research, coding, billing, QA, and collections
• Strong knowledge of Medicare, Medicaid, commercial insurance, and EMS billing regulations
• Proven track record of improving financial performance, operational efficiency, and team productivity
• Experience in high-volume, technology-enabled, or outsourced billing environments preferred
• Strong leadership presence with the ability to influence at all levels of the organization
• Strong strategic thinking combined with hands-on operational leadership
• Advanced analytical skills with the ability to translate data into actionable business decisions
• Exceptional communication and stakeholder management skills
• Proven ability to scale operations and lead through organizational growth and change
• Strong process improvement mindset with experience driving large-scale initiatives
• High level of accountability, ownership, and results orientation
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
  
  

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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