Director of Security

About Cedar Crossing Casino & Entertainment Center

Cedar Crossing Casino & Entertainment Center isn’t just another casino.

It is a bold reimagination of what gaming can become when you design for the next twenty years — not the last twenty.

Located in Cedar Rapids, Iowa, Cedar Crossing blends gaming, hospitality, culinary excellence, live entertainment, arts and culture, and a STEM innovation lab into one integrated destination. Every element of the property is built around a singular brand belief:

Discovery

Discovery is the idea that our guests are dreamers. They come to explore, connect, learn, celebrate, and yes — to win! We design moments that spark wonderment. From our entertainment venue to our restaurants, from the gaming floor to our Arts & Cultural Center, we create experiences that invite guests to discover something new each time they visit.

We are building something extraordinary ….

POSITION SUMMARY

Provides leadership to the Security department by managing and overseeing daily security operations, strategic planning, and execution. Directs and coordinates activity of Security Department resulting in an efficient and economic operation while ensuring continuous improvement in service. Responsible for the overall Security/Safety of the property including but not limited to the following: the enforcement of the law, and other rules and regulations, the physical safety of guests and team members and the protection of guests and company property from illegal activity.

KEY RESPONSIBILITIES

The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:

1. Provides next-level guest service to internal and external guests. Demonstrates the Cedar Crossing culture in all interactions with guests and co-workers.
2. Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
3. Ensures compliance with all department and company policies, procedures, internal controls, and government regulations.
4. Responsible for creating and fostering an environment of support and motivation for Team Members.
5. Leads the hiring, training, development and supervision of Security team members and processes.
6. Coordinates security investigation efforts in conjunction with outside law enforcement agencies to ensure proper handling of civil violations of patrons or Team Members; may occasionally appear in court with corporate attorneys to assist in criminal justice proceedings.
7. Establishes and maintains strong working relationships with outside law enforcement, and other first responders.
8. Creates, implements, and monitors emergency response procedures to ensure prompt and safe handling of such emergencies as fire, flood, or bomb threats.
9. Works with operating departments to design and conduct highly sensitive investigations to facilitate fact finding and probe into potentially illegal or inappropriate activities.
10. Meets with departmental leadership to analyze risk management issues, formulate policies, determine needs for security programs, and coordinate with other departments.
11. Analyzes Security department through data and reports to implement changes allowing for the most successful implementation of future programs.
12. Ensures compliance with all policies, procedures, federal, state, and local laws, and regulations, as applicable.
13. Monitors the overall performance of security personnel to ensure compliance with department and property policies and procedures.
14. Supervises Security programs and processes to reduce and control loss time injuries.
15. Oversees the safety and security of Team Members and guests by monitoring, observing, reporting, and taking appropriate action when necessary.
16. Oversees routine inspections and audits of the gaming floor, parking lots, and other areas to assess compliance with security protocols
17. Investigates and responds to escalated security incidents, emergencies, and customer complaints to determine preventative or corrective measures
18. Ensures all security-related incidents, observations, and activities are appropriately documented and reported.
19. Conducts processes for the hiring, training, development and efficient management of Security staff. Plans and organizes workloads and staff assignments as well as trains, motivates, and evaluates assigned staff.
20. Establishes and maintains department standards, guidelines, and objectives, and oversees other administrative processes, such as budget and staffing, to ensure proper planning and efficient operation of the Security department.
21. Adheres to regulatory, departmental, and company policies in an ethical manner.
22. Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
23. Keeps position supervisor informed of relevant activities.
24. Other duties as assigned.

EDUCATION & EXPERIENCE

Bachelor’s degree plus eight (8) years of security experience with a minimum of three (3) years of supervisory experience. Other combinations of education and experience may be considered. Ability to work in an intense, fast‑paced environment requiring a high degree of concentration. Must be able to formulate and communicate ideas and to make independent decisions.

SKILLS & COMPETENCIES

• Demonstrated management and leadership skills in security operational effectiveness.
• Detail-oriented and thorough with strong organizational and time management skills.
• Thorough knowledge of Emergency Response and Disaster Plans, security systems and software, and relevant laws and regulations.
• Ability to remain calm and composed under pressure while making sound decisions quickly.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Exhibit leadership and management skills, as well as excellent verbal and written communication skills.
• Communicate effectively with all levels of Team Members, guests and outside contacts.
• Work effectively in a fast-paced environment.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino.
• Obtain and maintain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Have knowledge of property programs to address problem gambling.
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls.
• Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Report any acts of wrongdoing on behalf of any Team Member of which they have knowledge.

WORKING CONDITIONS

Must have ability to:

• Move around all work areas effectively and efficiently.
• Lift, push, and pull up to 50 pounds.
• Work long hours, including nights, weekends and holidays.
• Work in an environment with moderate to loud noise levels, may be exposed to secondhand smoke and varied light levels, including flashing lights.
• Ability to stand, walk, bend for entire shift.
• Use typical office equipment such as copier, monitors, mouse, keyboard, etc.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Iowa Racing & Gaming Commission License

Valid driver's license with a minimum of three (3) years driving experience

SUPERVISORY RESPONSIBILITIES

Will supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team Members will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.