Operations Analyst (Two-Year Limited Term)

Job Definition

Under general supervision, this single position classification coordinates the operational functions of the court with the capabilities of the court’s case management and document management systems. This position is represented and non-exempt under the Fair Labor Standards Act.

This is a full-time, limited-term position currently funded for two years. Continuation beyond two years is contingent upon the availability of grant funding.

Essential Functions (Core Competencies)

Analyzing court processes relative to the case management system (CMS);

• Recommending changes to processes, if any, in order to work with the CMS;
• Recommending modifications, if any, to the CMS, to accommodate the work processes and changes in statutes or rules of court;
• Entering and updating contents of data tables in the CMS;
• Serving as a team member for any new CMS:
• Developing, entering, updating, and/or inactivating forms embedded in CMS;
• Acting as a liaison with other governmental agencies in coordinating the data exchange between the CMS and data systems held by DOJ, DMV, Franchise Tax Board (FTB), Transcript Assembly Program (TAP), the document management system (DMS/ILINX), and local justice partners by conducting tests to ensure the data exchange between the Court and each agency is working and advising the appropriate person(s) when it does not;
• Developing, delivering or coordinating the delivery of CMS training to end-users;
• Developing or assisting in developing formal policies, procedures and standards specify to using the CMS:
• Writing Queries in the CMS that may be run by designated users for data analysis;
• Answering questions and resolving user problems related to the use and operation of the CMS;
• Attending job-related training;
• Collecting statistical information and preparing required reports;
• Exercising discretion and using sound independent judgment within general policy;
• Organizing and managing multiple priorities;
• Performing work that may be assigned, scheduled, and prioritized by others; and
• Performing other related work as required by business needs.
  
  

Knowledge, Skills, and Abilities – The successful applicant will possess the following (KSAs):

Knowledge Of

• Court functions, operations, procedures, and services for all case types;
• Legal terminology, forms, documents, and procedures;
• California statutes and rules governing court procedures;
• Trial court system in California;
• Principles and practices of workflow in a California trial court;
• Business process analysis;
• Correct use of English language, spelling, and grammar;
• Microsoft Word, Excel, and Outlook;
• Modern office equipment: personal computer, printer, copier, fax, etc.; and
• Office methods and procedures, and telephone etiquette.
  
  

Ability To

• Write clearly and concisely;
• Use sound judgment within the framework of policies, procedures, and guidelines;
• Meet deadlines; and
• Maintain confidentiality of information.
  
  

Required Qualifications

Educational and Work Experience Requirements

Possession of a high school diploma or its equivalent and five (5) years of experience in a trial court or equivalent.

Physical Requirements And Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, pinch, pull objects or controls; reach with hands and arms; climb stairs; balance; crouch, or crawl; talk or hear. The employee must routinely lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise and traffic levels in the work environment are similar to those in a busy office.
  
  

Supplemental Information

Normal business hours for this position: Monday through Friday, 8:00 a.m. to 5:00 p.m.