Sales Engineer

Sales Engineer

The Sales Engineer serves as the primary sales contact for key customers and is responsible for identifying, qualifying, developing, proposing, and closing new business opportunities. This role drives both revenue growth and customer retention by ensuring client needs are met after the sale and by fostering long-term, value-driven partnerships.

As a trusted advisor, the Sales Engineer builds strong relationships across multiple levels of customer organizations, helping clients identify the systems and service solutions that best meet their operational needs. This individual collaborates proactively with internal teams and external customers to resolve issues, ensure successful project execution, and uncover new opportunities for growth.

Success in this role requires a strong blend of technical expertise, communication skills, and business acumen. The ideal candidate is analytical, resourceful, adaptable, and highly organized, with the ability to solve complex problems, manage priorities effectively, and build lasting customer rapport.

Key Responsibilities

• Drive proactive and ongoing sales activity with customers to understand their needs and position the organization to secure $1M–$4M in project business, including attached service agreements.
• Develop trusted relationships with customers based on credibility, responsiveness, and strategic value.
• Navigate customer organizations to build awareness, strengthen relationships, and establish advocates across multiple functional areas and leadership levels.
• Build and maintain a healthy sales pipeline, accurately forecast opportunities, and consistently deliver signed contracts in alignment with sales goals.
• Meet regularly with leadership to review pipeline activity, forecast progression, and action plans to achieve individual sales targets.
• Provide complete and accurate project information to operations teams, ensuring alignment on customer requirements, project scope, timelines, budgets, and service-level agreements.
• Partner cross-functionally with internal teams to resolve customer concerns, manage escalations, and improve processes to enhance the customer experience.
• Analyze customer repair and maintenance data to identify trends, satisfaction levels, and opportunities for growth.
• Develop annual strategic account plans, including growth initiatives and budget planning.
• Prepare and lead quarterly business reviews to communicate performance results and strengthen customer partnerships.

Qualifications

• Bachelor’s or Associate’s degree in Business or a related field preferred.
• 1–3 years of successful experience in Account Management, Business Development, Technical Sales, or other customer-facing roles.
• Strong technical aptitude and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Effective prioritization and time management skills, with a strong sense of urgency and accountability.
• Solid understanding of sales processes, including negotiation, relationship building, and opportunity management.
• Ability to influence and persuade through professional presentations, relationship development, and collaborative problem-solving.
• Results-oriented mindset with a demonstrated ability to set and achieve ambitious goals.
• Ability to understand and effectively communicate organizational vision and value propositions.
• Comfortable working in a fast-paced environment, managing multiple priorities, and performing under pressure.
• Passion for winning and the ability to collaborate effectively across diverse teams.
• Proficiency in Microsoft Excel and PowerPoint required; experience with Power BI is a strong plus.