Vice President Operations

Union Rescue Mission

VP of Operations

About

Union Rescue Mission is a Christ-centered, boots-on-the-ground response to homelessness in Los Angeles—serving men, women, and families through emergency care, recovery and discipleship, housing, and long-term stability. Founded in 1891, URM is one of the nation’s largest and most trusted rescue missions, known for dignifying care and bold innovation on Skid Row. If you’re moved by ministry that pairs compassionate presence with measurable impact, this is the kind of organization that lets your leadership matter—immediately and at scale.

Opportunity

Join Union Rescue Mission and help shape the operational heartbeat of one of the nation's largest and most respected Christ-centered rescue missions. As Vice President of Operations, you'll serve as a key member of the executive leadership team, partnering closely with the CEO to ensure that the Mission's campuses, facilities, and operational infrastructure faithfully support life-changing ministry to thousands of men, women, and children experiencing homelessness throughout Los Angeles.

This is far more than a facilities or maintenance leadership role. It is an opportunity to build high-performing teams, strengthen organizational systems, guide strategic capital and facility initiatives, and create operational excellence that enables every program, every employee, and every guest to thrive. For a servant leader who is energized by solving complex challenges, developing people, and advancing a Christ-centered mission through exceptional operational leadership, this role offers the rare opportunity to make a lasting impact both inside the organization and in the lives of those it serves.

Position Summary

Reporting directly to the CEO, the Vice President of Operations provides strategic leadership and operational oversight for Union Rescue Mission's Maintenance, Custodial, and Health & Safety functions across the San Pedro campus and its two satellite locations, Hope Gardens and Angeles House. This executive is responsible for ensuring the effective day-to-day operation of all facilities, maintaining organizational assets, implementing comprehensive preventative and routine maintenance programs, and overseeing the staffing, coordination, and execution of operational activities, procedures, and events that support the Mission's ministry and services.

Core Work Principle

Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people”. The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.

Essential Functions

• Recruits, develops, and leads the work of high caliber teams with diverse and complementary skills.
• Collaborates with the CEO on vision and strategy of operations; ensures that life Christian values are taught, modeled and upheld.
• Works with the CEO and Vice President of Human Resources to help coach and mentor future leaders.
• Collaborates with Finance, Development, and Human Resources as directed by the CEO on day-to-day issues.
• Provides quarterly reports to the CEO, SLT and Board of Directors on operations status.
• Cultivates and maintains professional contact and collaboration with government and private agencies that serve the same clientele.
• Accountable for financial performance of assigned areas. Monitors key financial indicators and ensures corrective action is taken in a timely manner.
• Leads and coordinates activities of the Operations and Maintenance divisions to maintain the necessary daily services for all staff and program sections of URM.
• Provides planning and services for all major events, meetings, and conferences.
• Evaluates annually the facility mechanical and structural systems for regular maintenance.
• Provides expertise and input on proposed new building projects and existing facility renovations to the Senior Leadership Team.
• Execute all responsibilities in an ethical, professional and honest manner.
• Performs other tasks and projects assigned by the CEO.
• Commitment to URM mission, vision, and core values.
• Encourages guests in their faith and growth in Jesus Christ.

Supervisory Duties

• Interviewing, hiring, orienting, and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Experience, Education, & Licensures

• Master’s Degree in Operations/Business related field and 10+ years progressively responsible experience.
• Must have a current CA Driver License and the ability to be added to the company vehicle policy.

Knowledge, Skills, & Abilities

• Excellent oral and written communication skills. ‘
• Ability to perform under pressure.
• Excellent planning, organizing, supervisory, and project management skills.
• Ability to successfully lead and manage others.
• Ability to analyze complex data and develop innovative solutions.
• Excellent PC skills, particularly Excel and Word.
• Excellent interpersonal skills; ability to work well at all levels and across diverse cultures.
• Ability to be an effective team member and manage various projects simultaneously.
• Ability to assist in facilitating progressive change.
• Strong customer service and results oriented.

Work Environment & Physical Demands

This position primarily operates in a clean, professional office environment with standard office equipment. The work environment is generally well-lit, orderly, and ventilated, with noise levels that are typically low to moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Physical requirements include occasional reaching, lifting, and operating office equipment; the ability to lift up to 50 pounds; climbing ladders up to 26 feet; and the ability to travel as needed.

Salary & Benefits

Compensation for the VP of Operations includes a competitive salary commensurate with experience ($160,000-$180,000) and an excellent package of employee benefits which includes medical, dental, vision, retirement, professional development, leave and holidays.

To Apply

Interested applicants should send a resume and a statement of interest to Ryan Rasmussen, Partner & Recruiter at rrasmussen@thinkingahead.com.