Outbound sales teams are leaving so much revenue on the table by not hitting volume benchmarks. You ultimately have two levers: volume and conversion. Volume is by far the easier one to move, so you’ve got to nail that before worrying about anything else. If you're in RevOps and your team is struggling with rep efficiency issues, there are two things you need to check. Your GTM data quality, then how the reps are using that data. People usually skip that critical second step and it has a huge impact. As our eng team has started to build out rep efficiency products, we have been shadowing front-line BDRs and full-cycle AEs. Most of our shadowing was with our existing customers where they already have best-in-class GTM data. What we found? Even in situations where a rep already has verified phone number, contact name, and pre-populated account information, many would still spend 10+ minutes per account manually researching. This means that they're only able to call 4-6 accounts per hour. To compare, best in class reps are generating anywhere from 100-200 dials a day, so this "harmless" habit makes it impossible for these reps to hit that benchmark. The first project for RevOps is always going to be getting the data foundations in a good spot. The second project will be coaching reps on how to best use that data, building trust, and all the change management that is needed to see the downstream impact of great data. A story we talk about a lot internally is how the team at Owner had to sit down their reps and just coach them to keep on dialing. They provide every data point a rep would need in CRM, so every time a rep would open up Google to research an account, their RevOps team would just ask "why?". Then they would point the SDR back to the data they had available, and prompt them to keep dialing. Based on what we saw when we shadowed the Owner team, this change management has stuck, with one rep we shadowed hitting 50 dials before noon. Teams need to start with data foundations, then layer on the right change management initiatives to make sure they can get full value from their data investments.
Data quality gets the attention, but rep behavior is usually where the biggest gains are hiding.
quantity needs to match quality
the 10-minute manual research habit even with pre-loaded data is such a telling find — it's not a data problem, it's a trust and workflow problem. reps don't believe the data or don't know how to act on it fast, so they rebuild confidence by going manual