The weekend has come and gone, and I find myself still thinking about the MOPerations event on Thursday night at the beautiful
monday.com offices. The view of Tel Aviv was great, the snacks were elite, and the networking was even better. It was great to see the faces of the community, the ones I knew better and not as well, and be able to talk openly about things that we are finding to improve each other. There was also a fun open-mic roundtable session where I asked questions like how do you determine build vs. buy, a mistake that you've made with AI, a skill you think will be important moving forward that hasn't historically dominated, etc. and was fascinating to hear the different (and similar) answers.
As for the sessions, which triggered some great back and forth questions about how to do things in practice (I promised no fluff without substance ;):
Shiran shared a signal-based ABM platform he built inside Salesforce after 18 months of legacy vendors not delivering (I may or may not be stealing parts of this in the coming weeks).
Doron showed us the agent he built in order to help him troubleshoot his business-critical HubSpot workflows at scale.
Gilad shared how they are using Agents for internal use cases as well as external. He even did a live demo of how post event follow up works for them with an AI Agent making the initial calls, being super conversational, and pushing to a meeting with a human.
I shared how we streamlined prospecting without losing quality. Also about our constantly updated Account View (risks, history, stakeholders, pipeline hygiene, and more, pulled from Gong, emails, tasks) plus weekly digests for the different stakeholders and Slack alerts for churn and deal risks.
The craziest thing was all of these initiatives were launched within the past couple months due to new capabilities, showing the ultra speed that is now the expectation. It is really fun to see how each RevOps person is taking the new capabilities into different directions, based off their company needs, and coming back to share knowledge with their peers.
My main takeaway for sure was that even with everything AI today, nothing is better than face to face meeting peers and talking / brainstorming about how to be the best we can all be.