About
Articles by gopi
Activity
7K followers
Experience & Education
Volunteer Experience
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Mentor
Mentor Together
- Present 7 years 2 months
Education
To empower bright students from underprivileged backgrounds via 1-1 app-based structured mentoring around key life skills covered by the Mentor Together framework. These include values and beliefs, goals setting, time management, stress management, resume writing, interview preparation and more.
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Volunteer
EY
- Present 2 years 4 months
Education
Financial literacy and Digital literacy sessions for high school students from local government schools
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Contributor
Mylos Rescue
- Present 3 years 3 months
Animal Welfare
Supporting Mylos financially for the wonderful work they do in terms of rescue and rehabilitation of strays and abandoned pets
Publications
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Personalisation in an omnichannel world: Where do you start?
MYcustomer
See publicationThis article discusses how retailers can take advantage of the huge swathes of data being generated via shopper behavior & transactions and how it can be used to get closer to their customers by creating a more personalized shopping experience.
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Keeping it personal
Retail Week Magazine
See publicationMathew Valentine had interviewed me back in Feb 2014 and the piece titled "Keeping it personal" has been published in Retail Week magazine May 2, 2014 edition (page-5) with my quotes as well. The story explores the rise in retailers using cutting edge technologies to drive personalization and improve customer experience.
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A New Generation of Warehouse Management Systems?
WCIR Insights
See publicationWarehouse management has evolved over the last few years owing to higher automation, larger scale of retail operations and the frequency and granularity of transactions. Watch Gopi Krishnan, General Manager & Head - Strategy & Domain Consulting, Retail, Consumer Goods, Transportation & Government, Wipro Ltd. talk about this new generation of warehouse management systems
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Assessing your Omni Channel Maturity, the Fulfillment Angle
WCIR Business Insights
See publicationToday, we are all chasing the holy grail of Omni channel, a world where customer experience becomes seamless across channels. Watch Gopi Krishnan, General Manager, Domain Consulting Group, RCTG, Wipro Limited talk about the ways in which retailers can assess their omni channel maturity.
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The Growth Imperative - 3 Strategies for Driving In-Store Traffic
WCIR Business Insights
See publicationThe biggest challenge for retailers today is to convert the physical infrastructure of a brick and mortar store into a real strength given the multiple channels consumers have at their disposal. Watch Gopi Krishnan, General Manager, Domain Consultants Group, RCTG, Wipro Limited discuss these challenges and provide three strategies to help retailers drive in-store traffic
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Omni-Channel Retailing: The Importance of Seamless Customer Experiences
Outsourcing Center
See publicationOutsourcing Center and Wipro conducted a survey that explored retailers’ and service providers’ perspectives on omni-channel strategies. This paper examines the results of that survey and provides considerations for creating seamless customer experiences. (Needs Free Registration)
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Supply Chain Control Tower Readiness - Interview - Part II
Supply Chain Matters
This Part II interview explores the best practices around Supply Chain Control Tower capabilities.
Other authorsSee publication -
Supply Chain Control Tower Readiness - Interview - Part I
Supply Chain Matters
With the current rapid base of business and the growing complexity of global based supply chains, many companies are beginning to re-define the needs for broader visibility, timely decision-making and predictive process capabilities regarding supply chain business processes. These needs are more frequently being expressed in the context of supply chain control tower (SCCT) capabilities. This interview reflects a few viewponts on this new evolving area of interest.
Other authorsSee publication -
Smarter Asset Management: Interview with Gopi Krishnan of Infosys Technologies- Part One
Supply Chain Matters
Bob Ferrari of Supply Chain Matters interviewed me in the run up to IBM Pulse 2011. Part-1 here focuses on getting "enterprise" back in EAM and Infy capabilitiess
Other authorsSee publication -
ERP or Best of Breed - The Question is the same, the answer may not
SupplyChainBrain.com
I was asked my views on the question of ERP or Best of Breed by Supply Chain Brain magazine along with various other industry leaders from consulting and product companies.
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